Hi!
Are you able to set the host name for the CNAME record to www? If not, please contact your domain provider and feel free to share this guide with them: Connect your third-party domain to Shopify manually.
Topic summary
Shopify store owners are receiving unexpected “Custom Domain Error” notifications about wildcard DNS records, despite not making any recent domain changes. Many affected users have had their stores running for 5-10+ years with domains through providers like GoDaddy and WordPress.
The Core Issue:
- Error messages claim domains have wildcard records pointing to Shopify or CNAME records not properly configured
- Some users report their www subdomain CNAME is being flagged, with Shopify requesting it point to
shops.myshopify.com - Current DNS settings (like A records pointing to
23.227.38.32) differ from what Shopify now recommends
Shopify’s Response:
- Official representative clarified this is NOT an actual error or indication of unauthorized changes
- Instead, it’s a proactive notification about DNS best practices for security
- Shopify recommends: removing wildcard DNS records, ensuring each domain has specific DNS entries, and pointing CNAME records to
shops.myshopify.com - No recent changes were made to Shopify’s IP addresses or CNAME requirements
User Concerns:
- Confusion about why this is labeled an “error” if it’s just a best practice recommendation
- Hesitation to modify long-standing, functional configurations
- Some users cannot easily edit DNS records due to provider-managed templates or restrictions
Shopify advises contacting domain providers for assistance with DNS adjustments.