Custom/Domain related email with Shopify?

Shopify Discussion

Topic summary

Setting up a custom domain email (e.g., hello@myshop.com) for a Shopify store. Shopify does not provide email hosting.

Key clarification: If the domain is managed by Shopify, you still need a third‑party email hosting service to send/receive from your custom address. A help link was shared with instructions for using third‑party email hosting.

Practical setup steps:

  • Choose an email provider (e.g., Google Workspace, Microsoft 365, or another host).
  • Configure your domain’s DNS settings with the email provider’s required records so mail routes to their servers.
  • In Shopify admin: Settings > Domains > select your primary domain > Email > Connect email, and follow the prompts to link your custom email to Shopify.
  • Send a test message to confirm everything works.

Notes: “DNS settings” refers to domain records set with your domain manager to direct services like email to the correct provider.

Status: No disagreement; guidance and steps provided. No further action or unresolved issues were raised beyond selecting a provider and completing DNS/connection steps.

Summarized with AI on December 27. AI used: gpt-5.
1

Hi,

how would I go about have a custom domain email address, that is linked to my shopify domain?

i.e: myshop.com is the domain, the email is hello@myshop.com

2

Hi, @Jj37 . Email hosting isn’t provided on Shopify. However, if you have a Shopify-managed domain, and you want to send an email message from your custom domain email address, you can use a third-party email hosting service. You can find more information about using a third party email hosting service here.

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3

Hello

To set up a custom domain email address linked to your Shopify domain, you can follow these steps:

  1. Choose an Email Provider: Shopify does not provide email hosting services, so you’ll need to choose a third-party email provider such as Google Workspace, Microsoft 365, or another email hosting service.

  2. Configure Your Email Provider: Set up your custom domain email address by configuring your domain’s DNS settings to point to the email provider’s servers.

  3. Connect Your Email to Shopify: In your Shopify admin, go to “Settings” > “Domains” and click on your primary domain. In the “Email” section, click “Connect email” and follow the instructions to connect your custom email domain to Shopify.

  4. Test Your Custom Email: Send a test email to your new custom email address (e.g., hello@myshop.com) to ensure it’s working correctly.

I hope this information is helpful. Please let me know if you have any other questions.

1 Like