Custom Form (Missing CAPTCHA token)

Technical Q&A
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Topic summary

A developer is encountering a “Missing CAPTCHA token” error when attempting to create a custom form for updating customer notes in Shopify.

The form uses a POST method to /account with a textarea field for customer[note].

Current Status:

  • The issue remains unresolved
  • One respondent has offered to investigate further if provided store access credentials
  • No solution has been posted yet

Technical Note: The error suggests Shopify’s CAPTCHA validation is being triggered but the required token is not being included in the form submission.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hello all,

I’m trying to create a custom form to update customer note, but I keep getting (Missing CAPTCHA token).
Here’s my HTML

<form method="post" action="/account">
<textarea name="customer[note]" placeholder="Update Notes"></textarea>
<button type="submit">Save</button>
</form>
2

@alhassanw , Please share your store URL and password. So that I will check and let you know the exact solution here.

Feel free to reach out if you have any questions or need assistance.
Best Regards,
DWS.