'Custom Liquid' not displaying Senja testimonials

Technical Q&A
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Topic summary

Issue: Senja testimonials embed code works in the Kingdom theme’s “Custom Liquid/HTML” block but does not render in the Sense or Dawn themes’ “Custom Liquid” blocks.

What was tried:

  • Embedded Senja code: a <div class=“senja-embed” …> plus a .
  • Verified via inspector that the Custom Liquid block exists on the page, but the testimonials do not display.
  • Tested across themes: works on Kingdom; fails on Sense and Dawn.

Suggestions offered:

  • Check if the “liquid block section” is functioning; if not, consider setting up a new HTML or Liquid block/section to display the Senja widget.
  • Helper indicated backend access is required to investigate a potential theme-related issue.

Assets shared:

  • Screenshots of the editor/inspector and the code area (images referenced).
  • A preview link to the site for context/testing.

Status:

  • No confirmed fix or root cause identified. The discussion remains open, pending backend review or creation of an appropriate HTML/Liquid section that supports the embed script.
Summarized with AI on December 26. AI used: gpt-5.
3

Hey @INA_MSWEB .

I really appreciate you getting back to me! Are you able to clarify what you mean? I am a bit unsure.

I have gone to the preview version of my site and inspected the element to see that the website knows that the custom liquid block is there, but despite this and having the custom liquid on there, it is of course still not showing up.

This is the code I want to add in…

Screenshot 2024-06-22 at 5.44.55 pm.png
Screenshot 2024-06-22 at 5.44.55 pm.png3396×1820 844 KB

Screenshot 2024-06-22 at 5.49.41 pm.png
Screenshot 2024-06-22 at 5.49.41 pm.png598×1156 68.7 KB

Any more suggestions are welcomed, below is a link to the preview version of my site. As mentioned, it worked fine as Custom Liquid/HTML on the Kingdom theme, it only appears to be an issue on the sense theme.

https://8asctyrk7mjxs50z-66843214124.shopifypreview.com

Thank you,
Hannah :grinning_face_with_smiling_eyes: