Custom Text Shows On Windows PC Only And Not On Mobile Or Lower End Computers

Topic summary

  • Issue: A custom font (Bebas) in a Shopify theme displays correctly on a higher-end Windows PC but fails to appear on mobile devices and a Chromebook, suggesting the site falls back to a default font on those platforms.

  • Evidence: The poster attached multiple screenshots showing (1) the font rendering correctly vs. incorrectly, (2) the theme’s custom font settings, and (3) the contents of the uploaded font ZIP. These visuals are central to understanding what’s configured and what users see across devices.

  • Context: Site URL provided (taqwaclothing.us). No code snippets, error messages, or browser console/network details were shared.

  • Request: Help ensuring the Bebas font loads consistently across devices/browsers.

  • Status: No solutions or next steps recorded yet; the issue remains open with unanswered questions about compatibility, file formats, or configuration causing the font not to load on certain devices.

Summarized with AI on January 10. AI used: gpt-5.

Ні,

I’m having some issues with my theme’s custom font(Bebas). It shows fine on my higher-end Windows computer, however, on a phone or a Chromebook for example, it does not show the Bebas custom font. I included a picture of the custom font working vs not working, the custom font section on my theme, and the font zip folder

content.

Website: taqwaclothing.us

Any help would be greatly appreciated,

Thanks

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