Hi,
We are currently setting up the new customer account and self-service return portal. On the Request Return page, I would like to add an image upload field. This will allow clients to provide both a text reason for the return and upload an image of the product.
Thanks!
The new customer accounts pages are not Liquid based, they run on a completely different framework that Shopify controls and doesn’t expose for theme editing.
If you were on classic customer accounts then yes, you could edit the Liquid templates directly and add a file input field. But on the new portal that option just isn’t there.
So for the new accounts your only real paths are either a returns app or an external form.