Customer Account Verification Email Template

Shopify Discussion

Topic summary

A user is unable to locate the template for the automatic “account verification” email that Shopify sends to customers who were previously registered but haven’t yet activated their accounts.

Key Issue:

  • Despite checking all email templates in Settings > Notifications, this specific verification email template is not appearing
  • The email currently sends with default styling and language, even though all other accessible templates have been customized

Current Status:

  • One user suggested checking Settings > Notifications, but the original poster confirmed they had already searched there without success
  • Another user reports the same problem, specifically needing to edit the template to remove their business address from the footer (which also contains their personal address)
  • The discussion remains unresolved with no solution identified for accessing or editing this particular email template
Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Hello,

While doing some testing I realized there was an automatic “account verification” email, which is automatically sent to customers trying to create an account who had already been registered but did not create their account yet (as explained here Customer account email verification - Shopify Community ).

However I cannot find its template or any settings relating to it. The email is sent with default styling and language even though I have modified all accessible templates.

Thank you in advance.

2

Hi @Anonymous_a97125fff176293a08d831f019a03185 , go to settings/notifications, you’ll find all email templates there.

If you find my answers helpful, please mark resolved or like.

3

Hi, @MarinaPetrovic ,

Thank you for answering. However, as I mentioned above I already checked every email template I could find and that specific email isn’t appearing anywhere.

4

Hi, any luck finding this? I am also trying to find it so I can edit the code. This email sends out my business address in the footer, which is also my personal address. Really need to remove this.