I think I messed up something in my customer accounts settings. Now when customers click on account they get This site can’t be reached. Is there anyone that can fix this for us?
Topic summary
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Issue: After changes to customer accounts settings, the Account link now leads to a “This site can’t be reached” error, preventing customers from accessing their accounts.
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Impact: Customer account access appears broken, likely due to misconfiguration. No additional details, error codes, or configuration specifics were provided.
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Assistance requested: The store owner asked for help to fix the issue.
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Latest suggestion: Contact Shopify Support via the Shopify Help Center for troubleshooting and resolution. No step-by-step fixes or technical diagnostics were offered in-thread.
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Artifacts: No images, videos, or code snippets were shared; the description is based solely on observed behavior.
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Status: Unresolved/ongoing. The next action is to engage Shopify Support; outcome not yet reported.
Hello @sojukun
This is Amelia at PageFly - Shopify Advanced Page Builder app.
Yes, Shopify Support should be able to assist you in resolving the issue with your customer accounts settings. Contact them through the Shopify Help Center, and they’ll help you troubleshoot and fix the problem.
Hoping my solution helps you solve your problem.
Best regards,
Amelia | PageFly
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