Customer accounts stopped working

Shopify Discussion
1

Hi,

Our stores customer accounts stopped working. The order conformation links that are send to customers are just dead links (Page not found). I tried both the Legacy and the recommended customer account, both send out dead links. The account link on our page also give the same dead link.

This was working perfectly just last week. Any ideas what went wrong?

Kind regards

Rasmus

2

Hi @dockbh

I’ve carefully reviewed your situation: your customers are encountering “Page not found” errors when accessing account-related links, including order confirmation links and the account page itself. This issue arose recently, despite everything functioning correctly last week. Let’s delve into potential causes and solutions.

1. Recent Theme or Code Changes

Sometimes, updates or modifications to your theme can inadvertently disrupt account functionalities.

  • Action: If you’ve made recent changes, consider reverting them to see if the issue resolves. Alternatively, switch to a default Shopify theme temporarily to determine if the problem persists.

2. URL Structure and Redirects

Incorrect URL configurations can lead to 404 errors.

  • Action: Ensure that your account-related URLs are correctly formatted. For instance, when linking to pages, the URL should include “pages/” before the page name (e.g., /pages/account). This structure is crucial for proper navigation.

3. Browser Cache and Cookies

Accumulated cache and cookies can sometimes cause display issues.

  • Action: Clear your browser’s cache and cookies, or try accessing your store in an incognito/private browsing window to see if the problem persists.

4. App Conflicts

Newly installed or updated apps might interfere with account functionalities.

  • Action: Review any recent app installations or updates. Disable them temporarily to determine if they’re causing the issue.

5. Shopify Support

If the above steps don’t resolve the problem, it might be an internal issue.

  • Action: Reach out to Shopify Support for a deeper investigation. They can provide insights into any platform-specific problems affecting your store.

Addressing these areas should help restore your customer account functionalities. If you need any other assistance, I am willing to help.

Best regards,

Daisy.