I am aware of that but based on your suggestion (asking them to close the case manually and refund the full amount), having signature confirmation seems worthless. From a business perspective, if every customer that purchased a high-value good from my store, claimed they didn’t receive the item when there’s proof of delivery, and I would have to send a refund to every one of them, we are a small business and we wouldn’t be able to survive.
Thank you for all the help tho, appreciate it.