customer claims we shipped to wrong address

Also if she was going to scam why would she pay you the amount as you have received the payment too right through card correct which is reflecting with you in ur card statement correct

Try to upload the FedEx screenshot and Shopify order address details screenshot masking her name and phone number so

It can be checked again if possible

good morning (from Thailand) … the question remains…how did the
wrong (and random) shipping address appear? the customer would have
had to type it in manually right?

can you dm me the screenshot of customer’s shopify order details both shipping and billing masking the name and phone number of customer
as i need to recheck that
also pls the fedex copy which you have filled showing the shipping address which you entered masking the name of customer + phone number of customer

h

???