Customer credit card payment not matching purchase price/invoice

Technical Q&A
1

We’ve had a few customers (mostly corporates) reach out lately asking why their credit card charge is higher than what the purchase price was when they checked out.

It is in the order of around 1.5% higher.

We are based in NZ and charge in USD.

Is there anything we can do to fix this?

2

Hi @Kate40 ,

It’s managed by Shopify, so I suggest you contact Shopify directly, they’ll help you check things out quickly.

Refer https://help.shopify.com/en/questions#/contact
Hope it helps!