Customer feedback that the checkout page can't loading

Shopify Discussion

Topic summary

Main issue: A Shopify store reports a significant increase in checkout page bounce rate compared to the same period last month.

Details:

  • Suspected cause is a Shopify theme or technical issue, but internal testing could not reproduce the problem (checkout appears to load during tests).
  • Evidence provided via an attached video (central to understanding) and the site URL: www.leftonhome.com.
  • “Bounce rate” here refers to users leaving the checkout without progressing, suggesting possible loading or performance failures.

Request/goal:

  • Community review and troubleshooting to determine if a theme or platform issue is causing intermittent checkout loading problems.

Status:

  • No confirmed root cause or fix identified.
  • Investigation remains open with unanswered questions about reproducibility, scope, and specific error conditions.
Summarized with AI on January 20. AI used: gpt-5.
1

Our shopify store checkout page bounce rate increased significantly over the same period last month.

I think it might be a Shopify theme or technical problem but we can’t prove it as there isn’t problem after we tested.

Please check the attached video for details.

Here is our website:www.leftonhome.com