Customer info and post-purchase script not loading

Shopify Discussion

Topic summary

A user reports two issues with their Shopify checkout:

Problems identified:

  • Customer information is not loading properly
  • A post-purchase survey script (Triple Whale) placed in Settings > Checkout > Post-Purchase Page > Additional Scripts is failing to load

The user has provided a screenshot showing the issue.

Current status:
Another community member has responded requesting the store URL to investigate further. The discussion remains open and awaiting additional troubleshooting information to diagnose the root cause of the script loading failure.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Screenshot 2024-07-17 114521.png
Screenshot 2024-07-17 114521.png1973×1192 132 KB

the post-purchase is not loading the customer info neither the post-purchase survey script (Triple Whale) that i placed in Settings>Checkout>Post-Purchase Page>Additional scripts.

2

Hi,

Please share your store url.