A user’s Flow workflow using the “Customer joined segment” trigger fails to start when updating segment criteria to include new customers.
Root Cause:
The “Customer joined segment” trigger only fires when a customer actively joins a segment, not when segment criteria change retroactively.
Proposed Solution:
For existing segment members, use:
Alternative Approach:
If the goal is triggering on tag additions, use the “Customer tags added” trigger instead.
Status: The original issue appears resolved with the workaround explanation, though implementation details weren’t confirmed.
Hi - I have a flow >>
Start when… Customer joined segment >> then update customer metafield
I have tried changing the criteria of the segment to add new customers, but the workflow won’t start.
I have spoken to support who were unfortunately unable to help…
Could anyone offer any advice?
The Customer joined segment trigger starts a workflow when a customer joins the segment that you’ve selected, but does not trigger workflows when the set of customers in a segment changes (eg, when you change the criteria). If you need to to perform actions on a set of customers that are already in a segment you might consider a Get customer data action followed by a for each with a Look up customer in segment action that determines if a customer is a member of the selected segment.
Thank you!
What would be the trigger for this? There’s a trigger for customer joined segment, but if we aren’t using the segment join trigger, what would proceed before the “get customer data”? is there a way to trigger a flow when a customer has a tag added to them for example? I’ve looked and I can’t seem to find anything.
There is a trigger for Customer tags added that may suit your needs.