Customer was sent wrong items by 3PL service and ended up leaving 3 reviews on my product, 2 negative reviews (one with 5 stars but negative writing) and a third positive once I reached out and got the correct item sent. This was for a single order. Shopify won’t let me remove the 2 other reviews and customer doesn’t know how to change them and its affecting sales since he wrote down my company was a scam.
Reported the various reviews but Shopify won’t remove them.
Very confused here, has anyone dealt with this?