Customer Login Icon not visible in Ella theme

Topic summary

Customer login icon in the Ella theme not appearing even after checking theme settings. The user sought guidance on how to make it visible.

Root cause identified: customer accounts were not enabled at the store level. The icon depends on store settings, not just theme settings.

Resolution steps provided with screenshots: go to Admin > Settings > Customer accounts, enable “Show login links,” then choose an account type (“New customer accounts” or “Classic customer accounts”). A Shopify help article was linked for understanding the difference between the two options.

After applying these changes and previewing, the login/account icon appeared as expected. The original poster confirmed the fix worked. Discussion resolved; no remaining open questions.

Summarized with AI on December 19. AI used: gpt-5.

I am trying to visible the icon but could not do that. I check setting again and again. Can seniors suggest me where i can find it. S/S is below. Thank you.

1 Like

Hey @Asad712 ,

If you have enabled the customer accounts from the theme and still the account icon is not showing up then it’s likely that the customer accounts have not been enabled from the store settings.

To fix this please follow the below steps:

  1. Open the store admin panel and navigate to store settings.

  1. Select Customer Accounts and enable “Show login links”.

  1. Choose the type of customer accounts page you want based on your store requirements. Be it the “New customer accounts” or the “Classic customer accounts”

If you are not sure about the difference between new and classic customer accounts, please read this article: https://help.shopify.com/en/manual/customers/customer-accounts

  1. Done? Now try previewing the changes. Hopefully, you will be able to see the accounts icon this time.

If my responses helped you, please consider giving them a like ( :+1: ) and marking them as accepted solutions if they resolved your issue. Your feedback helps other community members with similar questions.

Thank you!

Regards,
Abhishek from Swym

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Thank you @swym it works. :blush:

1 Like