Customer message at fulfilment?

Shopify Discussion
1

Is it possible to send a personal message to each customer at fulfilment so that they receive this message rather than the standard automatic "Your order is on the way

Your order is on the way. Track your shipment to see the delivery status."?

2

Hi,

You can customise this email by going to Settings → Notifications → choose the one you want to edit.

This will, however, require some basic HTML and CSS knowledge to make sure email is good looking. As well as some regular stuff you do in in HTML will work differently or won`t work at all in emails, so best to double-check everything and send test emails to different email hostings, like Gmail and Outlook.

3

You can do this in your admin settings under Settings - Notifications.

4

What I was really looking for was a text box so I could send a message to the customer with the shipping confirmation.

5

Shopify has it covered and it sends automatic messages when order is placed, when order is fulfilled, dispatched, out for delivery & delivered. From my point of view it`s best to simply edit those emails to match your branding & tweak some liquid a bit to include all the information you want to be there.

Is there a specific reason you want to send messages yourself? Basically, when you go to Orders, you can see person`s email address & write them an email manually, if you like.

There is no chat option or alike, but I guess you can check App Store for something like that. Not sure it will be easier for customers, tho, as people are familiar with email order confirmations & shipping info being sent to email.

6

I use Etsy currently and send each customer and personal message when I dispatch.

It looks like I’ll have to email them each time instead.

7

How exactly do you personalise it? With some coding you can make each of these automated emails highly personalised, too.

If youll send manual emails to them, still keep in mind that they already have received and will receive automated emails from Shopify. You dont really want to keep their inbox spammed by your shop.

8

For example, I often have conversations with customers before the order, and would like to reference them at dispatch.

It would be solved by having a text box on the dispatch page, so that the contents of the text box would be sent in the dispatch email rather than the standard message.

9

If you need to include just a summary / comment, then you can add a note to the order & include this note in Shopify automated email.

10

So, if you open any order, there is an option to write a note which is not accessible by customer at the time.

Then, if you go to Settings → Notifications → whichever email you want to edit. Insert this wherever you would like this note to be shown in the email:

{% if note %}

 {{ note }} 

{% endif %}

Play around with styling and etc.

Create a test order & see how notification would look like on your devices. I don`t think this will work with standard test email Shopify offers as it generates random order that may not have order note in it.