I am having a recurring issue where customers are not able to see their order information when tracking orders. What is causing this and how do I fix it?
Topic summary
Issue: Customers repeatedly cannot see their order information when tracking orders.
- Evidence: A screenshot is attached; visual details may be important to diagnose.
- Cause: Not identified. The problem could stem from several possible reasons, but none are specified in the thread.
- Recommended actions: Provide Shopify Support with the store URL and detailed context (e.g., affected customers, steps to reproduce, when it occurs) so they can investigate directly.
- Outcome/Status: No fix identified in the discussion. The issue remains open and unresolved pending support investigation.
No technical terms or acronyms require explanation in the current posts.
You should contact Shopify support and provide more details and your store URL so that they can look into it. This way, we can only guess which one from several possible reasons could be causing the issue in your specific case. Good luck, I really hope this gets resolved soon.