I have exactly the same problem. Customers are subscribing but not receiving a confirmation email with their voucher code. Has anyone found a solution to this yet?
Topic summary
Issue: New newsletter subscribers aren’t receiving verification/welcome emails with discount codes, and some signups don’t appear in Customers. This occurs via the storefront banner and, for some, POS or homepage forms.
Context: A Shopify staff reply (earlier in the thread) notes Shopify Email didn’t support automated emails (e.g., welcome flows) at that time and recommends third‑party apps (Seguno, Klaviyo). Multiple merchants report continued problems after migrating from Mailchimp, disabling CAPTCHA, checking DNS, and testing multiple inboxes.
Key observations and mixed results:
- Some subscribers appear in Admin but no confirmation/welcome email is sent.
- One merchant found homepage newsletter section didn’t trigger the automated email, while a custom page with a newsletter section did (Liquid sections shown), suggesting theme/placement impact.
- Deliverability concerns to Gmail and redirect issues reported by one user.
- One case resolved after Shopify validated the sender/address (domain logic change), after which emails worked.
Status: Ongoing; 2023–2024 posts still report the same behavior and ask if Shopify Email now supports automations.
Suggested actions/workarounds:
- Validate sender domain/address with Shopify.
- Test newsletter block on a non‑homepage page.
- Use an email app with welcome/automation flows.
- Verify customers appear in Admin/POS and gather screenshots for support.