customer not receiving emails active account

Technical Q&A

Topic summary

A Shopify store owner is experiencing an issue with customer account activation emails. The store uses legacy account configuration.

Current Problem:

  • When customers register, they receive the “account activated” welcome email immediately
  • The initial “activate your account” email never arrives
  • Customers are automatically logged in after registration

Expected Behavior:

  • First email should be the account activation request
  • Second email (welcome message) should arrive only after the customer activates their account

Additional Context:

  • Email notifications are handled directly by Shopify, not third-party apps
  • The issue includes reference images showing the incorrect email sequence
  • The poster is seeking help as they’ve exhausted other troubleshooting options

Status: Unanswered - awaiting community assistance to resolve the email workflow issue.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone, I really hope for your help because I don’t know where to turn my head anymore. Specifically I have this problem.

When I finalize the registration of an account/when the customer registers (in shopify account was configured in legacy way), the email to activate the account does not arrive but only the email indicating that the account has been activated, see image

IzzyArgo_0-1736005636009.png
IzzyArgo_0-1736005636009.png824×639 37.2 KB

instead, when I finalize the registration, the email must arrive first to activate the account, see image

IzzyArgo_1-1736005667882.png
IzzyArgo_1-1736005667882.png821×635 37.4 KB

then after activating the account the second welcome email arrives.

But as previously mentioned, this does not happen

Furthermore, after finalizing the registration, the customer automatically logs in to the site.

Notifications are managed directly by Shopify, not by third-party apps

Thanks in advance to anyone who can help

A thousand thanks