Customer paid, but status showing payment pending

Got my first order. But the payment status is showing pending, The order was placed on 20th Aug.
Fuel App showing status - ‘In production’
How to receive the payment?

Hey @pastelkolor ,

Welcome to the Shopify Community and congratulations on your first order!

When any of the products created via the Fuel POD app are purchased from your store or manually ordered, the order will automatically be sent to Fuel and show as a pending order. If you have your orders set to automatically process, the Fuel system will process your order 2 hours after it is received. This is to give you some time to edit the order before it is sent in for production.

You need to also ensure that you have set up a payment method. You can find the “Payment Information” section by clicking: Apps > Fuel - Print on Demand > Settings.

To learn more about the business process please take a read of the documentation below:

If you are still facing issues with capturing payment, please reach out to the Fuel POD support team who will be able to help you directly. You can contact them via the link below:

Running a print-on-demand store is a fantastic business venture! This means you don’t need to buy or store any inventory, keeping your overhead costs nice and low. Suppose one of your ideas pans out and you start to generate a significant number of sales. In that case, you can always graduate from using a print-on-demand site to holding your own inventory or continue to use these services while finding new ways to grow your audience. The choice is yours! I highly suggest checking out this course for a more in-depth explanation of this business model and step-by-step instructions on setting up a print-on-demand empire.

Let me know if I can clarify anything further!