We have an item that is in stock at one location and out of stock at another location. Despite this, a customer was able to purchase 2 of these items to be fulfilled from the location with no stock. The ‘available’ inventory for this item is now showing as a negative number. The ‘continue selling when out of stock’ box on this product is not and has never been checked.
Here is a screenshot of the order, showing it being fulfilled from the ‘vendor’ location, as well as the adjustment history for this product and the inventory info/settings.
Can anyone explain how this is possible? Am I missing something? Was this just some kind of fluke?
For more background info: the shipping options we offer for customers vary depending on which location an item comes from, so something like this happening causes some logistical issues for us and could potentially force us to cancel an order.