Hi there,
I had a customer report that she is getting a “cannot ship to this address” during checkout. I see during the abandoned orders page she has tried several times.
Hi there, @FedoraPalace .
Welcome to the Shopify Community and thank you for sharing your question here!
To gather a bit of context, could you please share your store URL so we can try and replicate the error message? Could you also advise if this issue is only occurring with this specific customer and address?
Oftentimes the error message cannot ship to this address will display if your product(s) sees it has a location and inventory so that it can be brought into the checkout. However, it can’t make a clear path to a shipping rate.
I’ll share a few reasons why this may happen:
-
You’ll need to confirm that the location where your inventory is hosted has clear shipping rates. You can access the shipping profiles from your Shopify admin, Settings > Shipping & Delivery > section. Click into each profile, and make sure you see compatible shipping rates for each location that has the inventory you need to ship.
-
Second, confirm that the product is set up properly to inform what shipping rates should apply. Some common reasons include the physical product or requires shipping setting isn’t enabled properly. If there are weight-based or calculated rates and the item doesn’t have a proper weight assigned, or if there’s only free shipping over $100 and no rates below.
-
Lastly, make sure that whether or not you’ve enabled to Track Inventory for a product or variant, the locations they’re hosted through recognize they carry this product.
-
You can cross-compare the locations seen in the Shipping Profile with the product/variant views and the inventory they have available. You can find more information in our resource on** setting up shipping rates**.
Looking forward to your response!