I have a customer that order some sandals and said they are too small. I offered for them to have them returned or get a $10 credit for future purchases. She says that she already has a $10 credit that I did not give and ask if she can use that credit plus the $10 credit that I will give her, giving her a total of $20 credit. So I ask her if she got the $10 credit that she said she already had from our store she said “Yes, when I ordered the sandals, it was sent for further business, for my next purchase, so already have a $10 off” So I’m like thinking “what?”. I did not give her any $10 credit coupon whatsoever when she ordered those sandals. So I’m left scratching my head thinking she’s trying to pull a fast one. Please let me know what you think.
Thanks!