Customer Segments - Problem With Last Order Date

Shopify Discussion
1

Hi,

I am wondering if anyone else has encountered a problem with segmenting by last order date?

I don’t want to send some marketing emails to customers who have ordered in the last 30 days for example. But when I use the following filter:

last_order_date <= 30_days_ago

It removes 713 customers from the segment.

However, I only have 19 orders in the last 30 days.

Even if I replace <= 30_days_ago with the specific date 30 days ago the result is the same.

Anyone any ideas?

2

I think I’ve actually figured out what is going on here. I’m pretty sure it’s because I have a load of accounts that have no orders. So they are being removed as well as the ones with orders in the last 30 days.

Thought I’d leave this here in case anyone has a similar query.