Customer Shipping Charge vs Actual Charges

Shopify Discussion
1

I’m just starting out on the starter plan and exploring Shopify Shipping.

When a customer adds product(s) to their cart and checks out, they get charged for shipping based on a calculated Shopify Shipping rate.

  1. Is that calculated rate a cheaper rate than if I walked into a UPS, Fedex or USPS store? In other words does the customer get that cheaper rate?

  2. Or is the rate that the customer gets charged the regular walk-in rate with no volume discounts and we get charged less as we get the cheaper Shopify Shipping volume rate?

  3. When we create the label, do we weigh the package and input the weight before the label is purchased as the box and packing material can weigh up to 1 to 1.5 pounds or is the label spit out with the exact amount that the customer was charged?

Thanks!

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2

The label that is printed will reflect the total weight and shipping service selected, which should match the amount that the customer was charged at checkout.

This won’t always be the case as the box weight, dimensional weight (when needed), packing material are not always part of the what is charged to the customer.

Seems like the only way around this is to have our own rates for Economy, Standard, and Express entered. That way we can included handling charges and box and materials. We are selling art books that are collectible and our customers appreciate the care we take in shipping. That care has a cost. We are not selling commodity items at the cheapest prices.

When we purchase a label, do we simply tell Shopify Shipping which carrier and service is being used?

Also, unfortunately Shopify doesn’t allow us (I don’t think) to describe the carrier used for each of those 3 options (economy, standard, express).

Interested if you have any additional thoughts about all of this. Thanks!

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