Customer Support for a client who needs to know what cc she used for a purchase in Oct. 2021

Payments + Shipping & Fulfilment

Topic summary

A customer made a purchase on October 31, 2021, and now needs to identify which credit card was used to initiate a dispute. The company that processed the transaction has not delivered the purchased goods.

Key Issue:

  • Customer cannot remember payment method used
  • Attempting to dispute the charge but lacks card information

Current Status:

  • The requester is seeking assistance from Shopify support
  • Struggling to find contact options on the website to resolve this issue
  • Discussion remains unresolved with no clear path forward provided yet
Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I have a client who made a purchase on 10.31.2021 on Shopify and she needs to know what credit card she used for the payment to initiate a dispute of the charge, as the company is not able to provide the goods purchased to her.

Please call me at 206-953-1869

Thank you!

Melodie Harrison

melodie.harrisonspace@gmail.com

2

@harrisonspace Which site does she make use of the CC ?

3

She purchased from Maker&Son US on 10/31/2021

4

How do I get in touch with someone from Shopify? - there is no contact options on the website