Customer Uploads JPEG - In order it downloads as AVIF.

Shopify Discussion

Topic summary

A merchant is experiencing an issue where customer-uploaded files (JPEG, PNG, AI, etc.) for custom orders are automatically converted to AVIF format by Shopify when downloaded from the order page. This forces manual conversion of each file back to its original format.

Impact:

  • Affects 100+ custom orders monthly
  • Significantly reduces productivity due to added conversion step
  • Threatens the viability of migrating from WooCommerce to Shopify

Proposed Solution:
A respondent suggests implementing a custom app that:

  • Handles file uploads directly on product pages
  • Stores files on a server without format conversion
  • Provides direct links to original files in orders
  • References a working example implementation

Status: The issue remains unresolved, with the merchant seeking alternatives to avoid manual file conversion for each order.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

HI. We produce custom items for our customers. It requires the customer to upload their logo in JPEG, PNG, JPEG, Ai, etc. They can upload any file. When i go to my order page to process my order, i need to download the original file so we can start their custom order.

When i click on it, it only downloads the file as a AVIF. I was not aware of that. Shopify support told me i need to manually convert the file. We have 100+ custom orders a month, Each image needs to be manually worked on. converting each file from AVIF to original adds another step and actually dramatically increases productivity.

Is there a solution for this? We were about to launch our shopify store, and close our woocommerece store, but im afraid, we wasted a lot of time and money to create a shopify store.

Any help is appreciated.

see attached image https://ibb.co/vV8CbNd

2

Hi @Rudi92s ,

It seems Shopify is converting the file format during the upload process.

To resolve this, you’ll need a custom app that enables file uploads on the product page. The uploaded files will be saved on the server, and you will receive a link to the file in the order.

Please refer to the link below where we’ve implemented this functionality for a similar setup.
Let me know if you need further assistance!

https://www.boujee.in/products/customised-phone-cover-glass-case