I would love an informed response from a Shopify Team Member. When will we be able to do more than have black text on a white background for the Customer View android app?
Topic summary
Issue: The Android Customer View app for Shopify POS is unreliable and limited. Users report frequent disconnects, no update since April, lack of a “remove card” prompt for Tap & Chip, and a plain black‑on‑white display.
Desired improvements: Better connectivity and richer customization, including branding, color, post‑payment messages, image carousels, and QR codes (e.g., to join a mailing list or leave a Google review).
Recent context: The new POS Go “Countertop mode” appears to offer more options (logo, post‑payment messaging, color) when the POS Go device is used as a customer display in its cradle. However, some retailers prefer larger, elevated tablet screens and find POS Go’s size and card‑insertion ergonomics less suitable.
Requests: An official Shopify roadmap/update on the Android Customer View app—whether feature upgrades are coming or if the app is being deprecated—and timing for any changes.
Community perspective: One participant speculates Shopify is deprioritizing the Android app to focus on POS Go hardware, but this is unconfirmed.
Status: No Shopify staff response yet. No decisions or commitments. The future of the Android Customer View app remains an open question.
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