Customers and Admin unable to edit customer credit card

Customer gets error when they attempt to update their card after logging in to their account.

Manager is unable to update card from Customer panel in shopify.

Have an ongoing ticket going on two weeks with Shopify support. They ask to see debug file and I provided my own debug file. They requets to see debug file from customers (most of our customers are not tech savy)

Looking for a solutio for updating or deleting card without having to delete subscriptions and forcing customers to repurchase.