im having several customers tell me they are getting booted off my website whenever they try to checkout, and shopify cannot figure out the problem
1 Like
Hi, @Sdemuro .
Thank you for reaching out! I am sorry to hear you are experiencing this on your site. I will try my best to dig further into this and find out the issue.
Can you share your URL with me so I can test this on my end? What theme are you using, and have you recently made any changes to your theme code? What type of troubleshooting have you tried so far?
Once I have more information, I will happily look further into this for you. Please let me know if you have any further questions!
Talk soon,
Hi @Sdemuro
I would suggest you place a test order. By placing a test order, you can make sure that your checkout process is functioning correctly. This link might be helpful for you: https://help.shopify.com/en/manual/checkout-settings/test-orders