https://www.shopifystatus.com/incidents
They’re looking into it.
Topic summary
Multiple Shopify store owners reported a critical checkout failure on August 14, 2023. When customers clicked checkout or “Buy Now” buttons, they were redirected to the homepage instead of proceeding to payment.
Scope & Impact:
- Affected numerous stores simultaneously across different themes and devices
- One merchant reported losing 10-30 orders per hour across six stores
- Issue occurred on multiple browsers (Chrome, Safari, Firefox) and devices, including incognito mode
- Some visitors (approximately 1 in 10) could still reach checkout, though the pattern was unclear
Troubleshooting Attempts:
- Merchants disabled apps, checked payment processors (Stripe), and tested across devices
- No code or settings changes preceded the issue
- Screenshots showed the problem persisting despite various interventions
Resolution:
- Shopify Support confirmed this was a global platform issue
- The checkout and storefront login problem was officially resolved
- Users experiencing continued issues were advised to clear cache or contact support
- Later reports of similar problems were treated as potentially store-specific issues requiring individual troubleshooting