Customers cannot login to store

Topic summary

  • Problem: In a new store using the Dawn theme, the customer account/login icon was missing, preventing customers from signing in. The store owner shared a screenshot to illustrate the issue.

  • Guidance: Responders indicated that customer accounts were likely not enabled and advised turning them on in Shopify admin Settings. One shared a reference thread with similar steps; another provided a screenshot showing where to enable customer accounts.

  • Outcome: After enabling customer accounts, the login icon became visible and sign-in worked. The original poster confirmed success and expressed thanks.

  • Status: Resolved. No further questions or disagreements. Screenshots were helpful for locating the correct Settings option.

Summarized with AI on December 19. AI used: gpt-5.

Hello!

I am trying to build my new store, and I want my customers to be able to login to the store.

But they are not able to login. I see stores have this account icon, but on my store don’t know why its not showing.

How can i make it visible on my store. Please see the screenshot I added. I am using Dawn theme

Please help!

1 Like

Hey @CraftTech ,

Its likely you haven’t enabled the customer accounts on your store. You can take reference from this thread: https://community.shopify.com/post/2769569

I hope this helps!

Regards,

Abhishek from Swym

1 Like

Hi @CraftTech , You need enable it in setting :

Hope this can help you :heart_eyes:

1 Like

Thanks it worked.

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Thanks

1 Like

@CraftTech , No problem. Have a good day :heart_eyes:

1 Like