Our customers are having trouble removing products from their cart. Since we are not able to go in and edit or remove an abandoned cart, the customers are not able to order the products they want. We use empire theme if this is a coding issue.
Thank you
Allison
Hey @Allison2424 ,
Welcome to the Shopify Community!
Without being able to see your store, it’s difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?
Otherwise, here are some steps you can follow to troubleshoot the issue:
Check for App Conflicts: Sometimes, installed apps can interfere with your theme’s code. Try disabling each of your apps one by one, checking each time if the cart issue is resolved. Remember to clear your cache after disabling each app.
Test Another Theme: Try switching to a different theme temporarily. If the cart works fine on the other theme, the issue is likely with your Empire theme.
Check for JavaScript Errors: Open your website in Google Chrome, right-click anywhere, and select ‘Inspect’. Click on the ‘Console’ tab. If you see any red errors, they could be causing the issue and will need to be looked at by a developer or someone who is familiar with your theme code.
Look forward to hearing from you!
Hi Moira,
Our website is: www.seedsnsuch.com
Thanks so much for your help! We’re not very knowledgeable in this particular area.
Thank you for sharing! I just took a look at your website and noticed this only happens with particular products, as shown below:
The error above “parameter missing or invalid” is related to an issue within your theme code and is beyond our level of support via the community.
Have you worked with a developer or had someone edit your code recently? If so, you can share the below information with them:
If you are unable to fix this error using these methods listed in the help doc above, you can rollback your product.liquid template to an earlier version.
Thank you for looking into this for me.
This may be a dumb question but I’m not very computer savvy. If we rollback our product.liquid template to an earlier version, will products added after the version we choose still be on our shop?
Not a dumb question at all! It’s important to understand how things work.
Rolling back your product.liquid template to an earlier version does not affect the products you’ve added to your store.
The product.liquid template is primarily responsible for how your product page is displayed to the customers, and not the actual product data. When you add a product to your store, the product data (like the product’s name, price, description, etc.) is stored in Shopify’s database. This data is independent of the theme templates.
So, if you roll back to an earlier version of your product.liquid template, it will change the layout or design of your product pages, but all the products you’ve added to your store (both before and after the version you roll back to) will still be there. They will just be displayed according to the older template design.
Let me know if I can clarify anything further,
You are in the right area, just on the wrong template! If you scroll down you should see product.liquid. Currently, you are on the cart.liquid.
You could even search “product.liquid” in the search files bar, and it should appear.
