Hi again @Joshkiwi1 !
Don from Shopify once again.
Thanks for those example order numbers.
I checked in with our Billing team internally and they would like to take a closer look at some examples.
I will be emailing out to the address we have on file for you here shortly, so we can gather a bit more evidence and escalate this internally for you.
Keep an eye out for that email and we can work on this from there.
Regards,
Don