Hi @jammy1 ,
Nick here from Shopify.
I can definitely see how this would be annoying for you and I understand letting it slide once or twice, but if it is a growing/ consistent problem then it’s probably best to look at ways to address it. There are a couple of workarounds that came to my mind upon reading your post which involves third-party apps from the Shopify App Store. Let’s take a look at each one and their benefits below:
- IP Log - IP Log essentially lets you see and log every visitors IP addresses which can help you detect spammers, bots but also to investigate suspicious orders where I believe it can be useful for you. For example, you can now log and track IP addresses for every order so you can see if the same IP address has made an order before receiving the discount and if it matches an IP address which has received the discount previously, it is safe to say they could have created a dud email address for another discount order. The app also has 7 day support in email, phone, and live chat.
- ThinkConvert - Visit Blocker - Visit Blocker helps you restrict specific fraudulent users from visiting your store. One feature that I feel will benefit you in this scenario is the Whitelist feature You can grant special permission to individual customers in blacklisted areas granting them access to your online store.
- Traffic Guard - Traffic Guard has many features with rules to block or redirect customers. One is the ability to completely block known fraud-prone regions or specific IP addresses. The app also has unlimited support via chat, email or phone.
These apps might not be an exact solution to the problem you are having, but it’s the closest thing I could think of could help you with this. hopefully, it does.
All the best, Nick