A store owner reported that customers weren’t receiving order confirmation emails after placing orders, despite test emails sending successfully. The issue was traced to notification settings and checkout configuration.
Troubleshooting steps suggested:
Resolution:
The problem was identified as a misconfiguration in Smootify, a headless channel integration being used on the store. Once the configuration was corrected, the issue was resolved.
Hi
I’m working on a store for a customer and it doesn’t send confirmations to the customer, when an order is placed. Howeever the testmail under order confirmation is sent when push “send test”. It also doesn’t show the mail sent in the cronic under orders. I can’t help my self.
Best regards
Angelo
Hi @Gramatica_D
Sounds like Shopify isn’t automatically triggering the order confirmation emails. First, check Settings > Notifications to ensure that “Order Confirmation” is enabled. If it’s turned on but still not working, verify that the customer email field is correctly filled at checkout. Sometimes missing or incorrect emails cause delivery issues.
Also, check Settings > Checkout to see if “Customers can check out using email” is enabled. If everything seems correct, try placing a real order with a test email to see if the issue persists. And if you’re using any third-party apps or custom code affecting order processing, temporarily disable them to rule out conflicts
I found the mistake. I’m using a headless channel with Smootify which was configured wrong. Thanks for the help
When will delivered my order