We have our online shopify store and our customers are complaining that after making payments from our online store, they are not receiving the order numbers and order details of their orders via their email. This issue has gone on for around 2 weeks and it has occurred to a large number of customers while others receive their order details via the email. Could you help resolve this issue because we are experiencing a lot of customer complaints from our online shopify store.
Hello @rasugu , Welcome to the Shopify Community!
To address the problem of customers not receiving order details via email after making payments on your Shopify store, we’ll need to investigate and troubleshoot the email notification settings.
I’ll review your store’s email notification settings, check for any configuration issues, and ensure that customers receive their order details promptly after making payments.
Are they actually not getting them or are they going to their spam/junk folder?
Gmail and a few other free email services seem to put it all to junk.
It could be you haven’t updated the DMARC policy and CNAME records that was recently announced by Shopify. Have you updated this? If you haven’t, please see here further information: Shopify Help Center | Setting up your email
I’ve looked into it and even did the test for sending a default one and it was okay but it still did not work. So how can we work together to solve this
I had the same idea but on asking the customers, they would check their spam files and not get the emails
I have not seen this, let me check on it and see whether the situation will change
also thanks for welcoming me to the shopify community
Sure will be happy to help you
Please email me at: manshi@makkpress.com