good afternoon
I have a store on Shopify. I use paypal to accept payments. I noticed that customers from some countries can’t make payments. Money is being debited from their account and is in pending status. And then they return to their account. I noticed that this usually happens with currencies other than the dollar. For example today, such a situation happened with a client from Saudi Arabia. But apparently there are problems when accepting payments from some countries. Can you tell me what should I configure to solve this problem?
I contacted Paypal with this issue, Paypal indicated that they need to check the value of Currency_code.
Thank you for posting to the PayPal community.
Unfortunately, “AED” currency is currently not supported.
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To resolve the issue and accept funds, I would suggest to please contact your website developer or eCommerce Shopify support to cross check website payment API request calls and pass respective supported “Currency_code” to PayPal system.
Tell me pls, is it possible to make sure that customers always pay in USD, do not convert to local currency