Hey, I’ve just launched my store. When the first customers bought a product who were also subscribed to my newsletter, they have been automatically unsubscribed from my mailing list, even tho they did not actively do so. Why does that happen? I use Shopifys regular Email app to send emails. I’d app…

Having this same issue. Did you find a solution?

Same issue here! I am using Shopify Email. All purchases seem to automatically unsubscribe the buyer. A few other loyal clients are now unsubscribed. Not sure if they had an abandoned cart or what. Please help us understand why this is happening!

Same here too! So frustrating. Did anyone get an answer to it?

I am having this same issue! I thought it was just me. It’s really frustrating when trying to build a business. Have anyone found a solution for this yet?

I’ve been having the same issue, but I use Klaviyo for my customers. The issue isn’t making sense.

Hi all, I have the solution for this. Customers are being unsubscribed after purchase because when doing a purchase, there is a box on checkout which says “would you like to subscribe to our newsletter?” Or something similar. When this is left unchecked by the customer, and the customer inputs the…

That’s it! I went back to my checkout settings and ticked the “email me with news and offers”. Now if someone DOESN’T want to subscribe they can untick this box. But it isn’t confusing for those who are already subscribed. Thank you for this solution!

@kenkai gave a solution at the bottom of this thread!

Customers get unsubscribed automatically from newsletter when purchasing?

Shopify Discussion

Felbz October 27, 2023, 8:43pm 11

There is now a solution by @kenkai at the bottom of this thread. Worked for me!

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Customers get unsubscribed automatically from newsletter when purchasing?

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