I’ve had several customers today get the following message while trying to checkout: “A new delivery condition in the seller proposal must be accepted in order to continue” Is there something I need to agree to? and if so where is it?

Hi, @jachilles12 . Thanks for your response. Since you’ve been experiencing this issue since Friday, I encourage you to reach out to our support team via the Shopify Help Center . The reason is, your account will need to be authenticated so we can take a look at the backend and see where the issue …

Hi Victoria - do you have an idea of when this fix will be complete?

Several customers have been complaining of the same issue. “A new delivery condition in the seller proposal must be accepted in order to continue.” We have been in contact with shopify support since the major outage on Tuesday October 25th at 1:00 pm with no solution. From support just now " From…

Same problem here. Shopify pleads ignorance and wants my already irritated customers to send screenshots. Looks like they are aware of this in spite of their claims.

Still no solve, had 2 orders come in this morning. Support claims it wasnt affecting anyone else… and to clear the cache. Very frustrating @Shopify_77

We have also asked our customer to clear cache, etc. and she was still having difficulty.. We’re going in the backend and creating an invoice, etc. But this is such a hassle.. Another customer found a way around by using our freight services for a simple 10kg box (I was able to change it on the bac…

Well as you can see it IS affecting more than you!!I contacted Shopify but have not heard back yet. very frustrating.

100% I am not asking our customers to spend an hour troubleshooting why our website isn’t letting them place an order! Support has not escalated the ticket to the proper channels to solve the underlying issue.

Same problem here. I’ve been in contact with Shopify Support and they are looking into it. We have been aware of the problem for the past 3 days, but it likely started sooner than that and we just didn’t realize it. Painfully slow to get information or a fix to this problem.

Customers getting shipping error message

Shopify Discussion

MitchBITY November 2, 2022, 4:49pm 17

Same here

Topic		Replies	Views
Why are some customers facing shipping errors during checkout? Payments + Shipping & Fulfilment	19	213	April 20, 2022
Why are customers experiencing shipping errors at checkout? Payments + Shipping & Fulfilment	25	458	May 3, 2024
Customers seeing "This order can’t be shipped to the address you entered." Shopify Discussion	74	7803	March 29, 2026
HELP! NO ONE CAN CHECKOUT ON OUR WEBSITE Payments + Shipping & Fulfilment checkout , shipping-labels , shipping	2	108	April 18, 2025
Customers Cannot Place Order-Unable to Resolve Shopify Discussion troubleshooting	9	88	April 3, 2023

Customers getting shipping error message

Related topics