Customers report checkout failures showing: “A new delivery condition in the seller proposal must be accepted in order to continue,” along with changed/missing shipping rates and occasional login/timeout issues. Evidence includes multiple screenshots; attachments support that the error appears at the shipping step.
Scope/timing: Began around a major outage (Oct 25), persisted for some merchants, then a Shopify “internal change” temporarily fixed it. The issue returned (late Jan and early Feb), affecting many stores globally and only some orders.
Suspected causes: Third‑party calculated shipping rates (carrier apps) failing; possible links to Shopify’s new checkout rollout and the new “backup shipping rates” feature. Some note B2B accounts or having a “company name” in the address triggers the error. Apps mentioned: Boxify, Dimensions, ShipStation; Shopify support also testing for conflicts (e.g., Timesact Pre‑Order).
Workarounds: Create draft orders and invoice manually; use manual rates or freight options that bypass the error; ask Shopify to roll back to the old checkout.
Shopify response: Acknowledged checkout/shipping-rate issues, said developers are working on it, and advised contacting support with screenshots. No ETA provided.
Status: Ongoing/intermittent; no definitive, universal fix yet.
We have also asked our customer to clear cache, etc. and she was still having difficulty.. We’re going in the backend and creating an invoice, etc. But this is such a hassle..
Another customer found a way around by using our freight services for a simple 10kg box (I was able to change it on the back end) but this is also means we have to go through and do a shipping refund. Why they didn’t get this error for freight, but they are for ground shipments, I am unsure..
