We have also asked our customer to clear cache, etc. and she was still having difficulty.. We’re going in the backend and creating an invoice, etc. But this is such a hassle..
Another customer found a way around by using our freight services for a simple 10kg box (I was able to change it on the back end) but this is also means we have to go through and do a shipping refund. Why they didn’t get this error for freight, but they are for ground shipments, I am unsure..
