I’ve had several customers today get the following message while trying to checkout: “A new delivery condition in the seller proposal must be accepted in order to continue” Is there something I need to agree to? and if so where is it?

We have also asked our customer to clear cache, etc. and she was still having difficulty.. We’re going in the backend and creating an invoice, etc. But this is such a hassle.. Another customer found a way around by using our freight services for a simple 10kg box (I was able to change it on the bac…

Well as you can see it IS affecting more than you!!I contacted Shopify but have not heard back yet. very frustrating.

100% I am not asking our customers to spend an hour troubleshooting why our website isn’t letting them place an order! Support has not escalated the ticket to the proper channels to solve the underlying issue.

Same problem here. I’ve been in contact with Shopify Support and they are looking into it. We have been aware of the problem for the past 3 days, but it likely started sooner than that and we just didn’t realize it. Painfully slow to get information or a fix to this problem.

Any news to share? How long will this issue last?

We are having this issue as well, and it has cost us at least 10 thousand dollars in the last week. Greatful for any work arounds anyone may be able to find. I’m wondering if anybody has made adjustments in the “dimensions” app during this time frame? EDIT I should mention that we also reported th…

I have narrowed down the issue to it been our B2B accounts with companies not able to purchase due the app we use for real time rates. Manual rates work but we needed the proper rates for the case dimensions. The b2b api rolled out recently and could be the issue perhaps…

Same issue here. I get the error if customers use a “company name” in the shipping address.

@Victoria_13 , Hi there, is there any update on this query? A lot of merchants are having this issue. We need this to be resolved as soon as you can. Thanks,

Customers getting shipping error message

Shopify Discussion

aschuh November 2, 2022, 8:24pm 23

We’ve had many of the same issues since Friday (or maybe even before). Have more than a handful of screenshots by customers showing the same thing. Working with support now, but still no fix. Any update here?

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Customers getting shipping error message

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