Same problem here. I’ve been in contact with Shopify Support and they are looking into it. We have been aware of the problem for the past 3 days, but it likely started sooner than that and we just didn’t realize it. Painfully slow to get information or a fix to this problem.
Any news to share? How long will this issue last?
We’ve had many of the same issues since Friday (or maybe even before). Have more than a handful of screenshots by customers showing the same thing. Working with support now, but still no fix. Any update here?
We are having this issue as well, and it has cost us at least 10 thousand dollars in the last week. Greatful for any work arounds anyone may be able to find. I’m wondering if anybody has made adjustments in the “dimensions” app during this time frame?
EDIT
I should mention that we also reported the issue to support and they indicated that it was escalated to a different team and they will be in touch.
I have narrowed down the issue to it been our B2B accounts with companies not able to purchase due the app we use for real time rates.
Manual rates work but we needed the proper rates for the case dimensions.
The b2b api rolled out recently and could be the issue perhaps…
Same issue here. I get the error if customers use a “company name” in the shipping address.
Hi there,
is there any update on this query?
A lot of merchants are having this issue. We need this to be resolved as soon as you can.
Thanks,
Try creating draft orders and sending an invoice, that is the only thing that works for us.
The rolled out a fix that worked for us,
Did you have to do anything to get his fix?
No, there was an issue with the checkout rates not working after a checkout update.
Hello,
So we had the issue one of our websites as well. It is a known issue and Shopify is working on a solution. I suggest you open a support ticket for your specific store and mention this thread. They made an “internal change” and we don’t get the error anymore.
We are experiencing the same error. Any Resolution @Shopify_77 ?
Hi, was this issue resolved? We are experiencing the samething this past week.
It’s back … I thought this was fixed. What happened?
Same here, the issue has returned sometime in the last few days / week. Customers are not able to check out using 3rd party calculated shipping rates. My suspicion was that this was caused by the new backup shipping rates feature that was implemented last week, but was not able to verify it. Been on the chat with Shopify most of today, but nobody seems to know anything.
This issue is happening again on our site as of 2/2/2023 - Shopify please look into!
Yes the issue is happening for lots of people. I was told it was on my customers end which I knew was not the case. I contacted Boxify (which I use for shipping) and was told that Shopify is rolling out a new checkout and many are experiencing problems. It was recommended to me that I contact Shopify again and ask to be returned to the old checkout until the issue is resolved. I was also informed that this is not as easy as it seems as Shopify representives are not all on the same page. The good news is that Shopify is aware of this…the bad news is there is no simple fix. Just thought I’d throw that out there.
Thanks for the info, this is the first I’ve heard this. The last communication I’ve had from Shopify regarding my open trouble ticket on this is questioning another app I’m using, namely Timesact | Discount Pre-Order. They want to do further testing to confirm or eliminate this app being the cause. Like you, I also use Boxify, and Dave is usually pretty accurate with his information, so let’s see where this theory goes.