We have manual processing set up but we’re in testing we’re still seeing preauthorization going through and holding funds that sometimes overlaps with charge to customers after actual shipment through our 3rd party payment processor. We can’t have the funds held while we’re then also charging. Doesn’t look like we can shorten the authorization window but even if we could can we not charge at that point? How do others prevent this overlap?
Topic summary
- Issue: With manual payment processing enabled, customers still receive a preauthorization hold at checkout (temporary hold on funds) and then a separate charge via a third-party processor after shipment, causing overlapping holds/charges.
- Constraints: The poster cannot find a way to shorten the authorization window and asks if it’s possible to avoid charging when that window expires.
- Ask: Seeks ways others prevent this overlap—whether by disabling preauthorization, adjusting the authorization timing, or alternate configurations/workflows.
- Status: Unresolved; requesting community guidance and best practices to avoid simultaneous holds and charges.