We use wholesale club to display wholesale pricing to our customers when they login.
Now, after they log in, they’re able to see lower pricing and add their items to their shopping cart.
When customers click on the checkout button to move forward with submitting their order, some customers get stuck in an endless loop of logging in and cannot proceed to checkout.
Has anyone experienced this before?
We are currently affected by this. If you type in the browser the URL to checkout it works
https://storename.myshopify.com/checkout/
I’m on chat with Support, this started for us last week.
We are using B2B Wholesale Solution and are having the same issue. Will follow this thread for updates.
Our site is having this issue too. Not everyone but a couple a day. It is only happening on our wholesale site that requires people to log in before they can even see our site. I checked with app developer (Advanced Registration) but says it is not on his end. He said sometimes disabling re-captcha works but we already have that disabled. If you want to try:
Go to Shopify Admin > Online Store > Preferences
Scroll to the bottom and uncheck “Enable Google reCAPTCHA on login, create account and password recovery pages”
After doing that, you should no longer have the captcha enabled on your shop for login, registration, or reset password.
We had disabled this several months ago when we were having this issue and it helped for a while.
If you find another way to fix please let us know.
We also use the Selly app for qty pricing on some products.
Thanks!
We use Wholesale All In One on several stores. Changing ‘account required’ to ‘account optional’ in checkout settings is a workaround which has worked for us.
It turns out, this may be an issue with Bold pricing app. There’s a line of code that is causing this issue and I see the comments saying “wholesale” as we are as well. This is what Shopify came back with.
I took a look into this for you and was able to pinpoint what is causing this to happen. When looking at your theme.liquid file I found on Line 107 there is some code from BOLD that looks to be causing the issue - include ‘bold-pr’ - . When commenting out this code I am able to go straight to the checkout instead of the login page, however I see that the pricing has changed so I haven’t left this commented out. You can see in the screenshot below when it is commented out.
We are also having this problem using Wholesale Gorilla. Since these are all wholesale apps I’m wondering if it’s related to the Discount API?
It is only happening when accounts are “required.” Changing it may be possible, but in some cases stores probably want to keep them required.
I got an update from Shopify Support on this issue after having them looped in on a ticket with one of my stores. I had previously explained that this is clearly an API issue and linked the support person to this forum and other discussions on the topic.
(Description of photo - email from Jacob at Shopify support acknowledging they are aware of the problem and it should not be affecting stores any more while they work on it)
