Hi,
Over the last week or so we have noticed that orders are coming through from established customers without a last name. It is like the system is just dropping it. It has happened on online orders (we thought the customer was just doing it, but they weren’t), and we notice it at POS when we go to look up an order or add them to Smile.io app for rewards points. I am not sure if it is on your end or maybe the Smile.io app, but it causes a lot of problems in keeping orders straight and for look up. Please advise and let me know how to fix this.
Thanks,
Roshan Richards
Soaplicity