Customers not receiving email even though double opt-in is active

[SwaGeeth]

Hi,

I have set up an email pop-up or join a conversation segment (see pic). When the customers enter their email id, I can see that under cutomers but with pending subscription. I tried with my test email Id and I am not receiving any email even if double opt-in is active. How can I resolve this? I would like to send an email with a discount code for the ones who enter their email Id here. Any help would be apreciated.

Thanks in advance!

[SealSubs-Roan]

Hi @SwaGeeth !

If you are not using an application for this email pop-up, then this might be a theme or email issue. If you are using an app, I highly suggest that you reach out to the app developer otherwise, contact Shopify support team so they can further investigate where the issue is coming from. They will be able to further check if the problem is coming from your forwarding email or theme.