Customers placed an order for 2 items but the order total is very low and she ends up paying way le?

Technical Q&A

Topic summary

Seller reports a pricing discrepancy on a two‑item order: products listed at €99 and €110 were charged as €81.82 and €90.91 before applying a 5% discount code and €10 shipping. The discount applied was only €8.64, calculated on the lowered item prices rather than the listed prices, leading to an unexpectedly large overall reduction and little to no profit.

Payment was via PayPal Express Checkout; the buyer is located in the UK. The seller wonders if the buyer’s location influenced pricing and asks why the base prices dropped so far below the storefront prices.

Open questions:

  • What caused the pre‑discount price reduction (e.g., configuration or regional pricing effect)?
  • Does the UK location impact the displayed vs. charged prices?
  • Should the order be canceled or proceed while fixing the underlying issue?

Status: No resolution yet; seller seeks guidance on the cause and next steps.

Summarized with AI on December 15. AI used: gpt-5.
1

Hi, so this is what is going on.

I have two items listed on my webshop for €99 and €110. The customer placed one order for both items and used a discount code for 5% their total order. The shipping is €10.

However, when I take a look at their order, I see that they only had to pay € 81,82 (instead of €99) and € 90,91 instead of €110! That’s a discount of almost €30 so I made 0 profit on this sale. It doesn’t add up. The discount code only gave her a discount of -€ 8,64 based on the ‘lower price’ and not the price on my webshop. She did pay with PayPal Express Checkout.

Why is the price she paid so low compared to my listed price? The customer is based in UK, does it have anything to do with that?

Should I cancel this order, or just fix this problem for the next order? I feel really bad about this, because I barely make any profit since we started.